Returns & Exchanges

At Sennheiser México, we are committed to providing the highest audio quality; if you are not completely satisfied with your purchase, you may return your products within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Log into your account portal or contact our customer service team with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Place the product in its original packaging including all accessories, manuals, and protective materials to ensure the item remains in mint condition during transit.

• 3.
  Ship to Service Center

  Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location across Mexico.

• 4.
  Inspection and Refund

  Once our technicians verify the product's condition, your refund will be processed to your original payment method within 7 to 10 business days.